Returns & Exchange

We understand that sometimes things don't work out, and we want you to be completely satisfied with your purchase. 

If you are unsure about anything, email us first. We always welcome your questions and want you to become a lifelong customer.

That's why we offer a 14-day return policy for our products. If, for any reason, you're not happy with your purchase, you can return it for a full refund or exchange it for another item within 14 days of receiving it. 

As you’d expect, the item must be unused and with all tags and packaging intact. Our team will carefully inspect it upon return. If the item appears to have been used, we may need to apply a 25% restocking fee. But don't worry, we're confident that won't happen. Because dog people tend to be real honest folk. 🙂

I hope you understand that final sales and customized products cannot be returned. 

Refunds are issued to the original payment form and processed within 10 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax. (Minus any restocking fees, if applicable)

We try to make the return process as hassle-free as possible and are committed to providing excellent customer service. Please reach out to us with your order number at help@trumanbarkus.com to start the return process.

We make exchanges easy and provide a real human to answer your questions. Email us within 14 days to let us know what you’d like to exchange (including the order number), and tell us what you would prefer to have.

From there, we’ll email you back with instructions.

Let’s keep those tails wagging!

It’s easy peasy. Email us at help@trumanbarkus.com with your order number, and we’ll reply with a complimentary shipping label.

Like Truman, our tiny pup, Truman Barkus, is small, but we care more than anything to please and delight you.

To be sure you’re happy, every material that makes it into our products is painstakingly studied and then selected for its durability.

While we aren’t big enough to offer a warranty, we will do everything we can to make you satisfied with your purchase. Please reach out if you are unhappy in any way. We love questions! The email to use is help@trumanbarkus.com